v2026.09.09

September 9, 2026

• NewPatients can now cancel an upcoming appointment from their secure one-time link; the clinic is notified immediately, reminders stop, and the newly free slot can be offered to someone waiting
• NewPatients can now confirm an upcoming appointment from a secure, one-time link in English or Arabic, while the clinic keeps physical check-in under staff control
• ImprovedReception sees which patients have confirmed — a Confirmed marker on the appointment, the day list and the check-in table
• NewEnquiries that have not booked yet get their own pipeline: capture a walk-in, ad or referral as a lead, give it an owner and a follow-up date, and drag it along the board as it warms up
• NewOne click turns a lead into a patient record, and the lead closes itself as won the moment that patient settles their first invoice
• NewA conversion report shows how many enquiries became patients and how much revenue each channel or campaign actually produced, against what it cost

v2026.09.07

September 7, 2026

• NewSupport requests now live inside the app: raise a ticket for a problem, a change or a question, follow the whole conversation in one thread, and see exactly which stage it has reached
• NewEvery ticket now carries a response deadline based on its priority, and you are told the moment the team replies, changes its stage, or resolves it
• ImprovedOnce a ticket is resolved you can confirm the fix, reopen it if it did not hold, and rate how the support went
• ImprovedThe sidebar search now reaches every page you can open — including settings screens such as patient and appointment tags that are not listed in the menu — and finds them by any part of the name, in Arabic or English

v2026.09.05

September 5, 2026

• ImprovedStarred patients now follow you: favorites are saved to your account instead of the browser, so they show up on every device you sign in from and never linger on a shared workstation
• FixStaff password hashes can no longer appear in any response the app sends to a browser or app
• ImprovedOpening a medical record, prescription, lab result or invoice is now written to the patient access log, so the record-access report shows who read what

v2026.09.04

September 4, 2026

• ImprovedMoving between screens is much faster: the app now asks the server once for who you are, which clinic and branch you are in and what you may open, instead of ten separate questions on every click
• ImprovedLeaving the app open in a background tab no longer keeps it working: the live queue and notification feeds pause while the tab is hidden and pick straight back up when you return to it
• ImprovedDashboards and reports now open noticeably faster: the heavy figures are held for a short while after they are first worked out, so going back to a report you just looked at is instant instead of a fresh wait
• ImprovedButtons that sit side by side are now the same height everywhere — page headers, form footers, dialogs and table rows each keep to one size, so an action row reads as one row instead of a staircase
• ImprovedAdding something no longer takes you off the screen you were on: booking an appointment, adding a medicine, a staff member, an operation, a template or a quick invoice now opens over the page you were reading, and closing it puts you straight back
• NewCannot find the patient in a picker? Create them right there — a short form with the name, phone, gender and date of birth, and the new patient is selected for you without losing the appointment, invoice or referral you were filling in
• NewStaff can now request leave from the leave requests screen, referrals can be started from the referrals screen, a plan of care from the physical therapy screen, and a lead logged by hand — each in a dialog, without hunting for the right patient page first
• NewWalk-in paying cash? Quick invoice is one screen: pick or create the patient, tap the services, choose how they paid — the invoice, the payment and the receipt are all done in a single step
• NewRebooking a regular is now one click: hit Repeat on any appointment and the form opens with the same patient, doctor, services and notes already filled in — pick a time from the free slots we suggest and you are done
• NewTag your patients — VIP, family, staff, corporate, or anything you name yourself — then filter the patient list by one tag or several at once, matching any of them or all of them
• NewDiscounts now have a ceiling: give each permission profile or staff member a maximum percentage and amount, and anything above it needs a supervisor to sign in and give a reason — recorded on the invoice
• NewDiscount and VAT now work line by line: take a percentage off one procedure without touching the rest, and mark exempt services so they stay out of the tax calculation — on screen, on the printed invoice, and in what you file
• NewTasks give the whole clinic one follow-up list: assign, set a due date, and create a task for every patient on tomorrow’s schedule in a single step — then mark them all done together
• NewOperations can now be invoiced: attach the procedures and theatre time from your service list, and raise the invoice the moment the operation is marked completed
• NewInpatient stays are billed automatically at discharge — set a nightly rate on each ward and the invoice is raised for you, counting the nights stayed
• ImprovedYou now choose whether analytics cookies run: a banner appears on your first visit, declining costs you nothing, and clinical screens are hidden from analytics either way
• ImprovedErrors are now reported to our team automatically, with record identifiers stripped out, so breakages get fixed without you having to describe them

v2026.09.03

September 3, 2026

• NewDental treatment plans can now be invoiced to the patient directly from the approved plan, at the price they already agreed to in the quote
• ImprovedInsurance and sponsor coverage now applies wherever an invoice is created — booking, check-in, walk-in, physical therapy packages, and quotations — not only on invoices entered by hand
• ImprovedBranch-specific service pricing is now applied when an invoice is generated, not only when browsing the price list, so what reception quotes is what the patient is billed
• NewPromotions can now actually be applied to an invoice as a real discount
• NewLab tests can now be linked to a billable service and added straight to the patient invoice when the test is ordered
• ImprovedE-invoices now queue for ZATCA submission automatically the moment an invoice is created, instead of waiting on a manual submission
• FixWaiting-list slot offers are now actually sent to patients by SMS, WhatsApp, or email — they used to be marked as delivered without ever being sent
• FixCancelling an appointment now reverses its invoice and ledger charges, so a cancelled visit no longer leaves the patient owing for it
• FixThe Surgery module is now limited to hospitals that have it enabled, matching how every other clinical module is gated

v2026.09.02

September 2, 2026

• NewA new look across the whole product. One palette, two type families and a single set of tokens now carry both the website and the clinic app, so every screen reads the same way in Arabic and in English
• ImprovedRegistering a patient is now three short steps instead of one long page. Each step asks four questions, and the form still saves everything in one go
• ImprovedChronic conditions are now typed and picked instead of hunted for in a wall of checkboxes, and only the conditions you chose stay on screen
• ImprovedThe sidebar has a search box, so you can reach any screen by typing part of its name instead of opening groups to find it
• ImprovedLists now show ten rows at a time and status is always a word rather than a colour alone, so a screen tells you what needs attention at a glance
• ImprovedEvery table in the product now shares one head, one row height and one hairline, so a list of invoices reads the same way as a list of patients
• ImprovedFields, dropdowns and checkboxes are one size everywhere, and the button that finishes a form now looks different from the buttons that do not, so it is clear which one commits your work
• ImprovedNotices now stay on screen for as long as they need to: a confirmation clears itself, a warning waits longer, and an error stays until you have read it

v2026.08.30

August 30, 2026

• FixThe patient record access log now records every view. Entries were being dropped before they reached the server, so the log read as empty no matter who had opened a chart
• FixThe security audit now shows sign-ins for administrators and patients, not only for staff on the roster, and failed sign-in attempts are recorded reliably
• ImprovedThe performance monitor now reports real numbers: request timings per endpoint, database query timings, and memory measured against the actual limit instead of a figure that always read as degraded
• ImprovedSettings is now one organized directory grouped by what you are actually changing — your clinic, the care you provide, money, integrations, people and access, and the system. Every settings page is listed, including a dozen that were previously only reachable if you knew the address
• ImprovedYour clinic details, working hours and billing setup moved onto their own pages instead of being stacked on the Settings landing screen, and your personal profile, appearance and two-factor settings now live together under Your account
• ImprovedEvery settings page now shows the same header with a one-line explanation of what it does and a link straight back to Settings

v2026.08.29

August 29, 2026

• NewTell us what kind of practice you run, and the app shapes itself around it — a dental clinic is offered dental specialties when adding a doctor instead of the whole medical directory, and the matching modules switch themselves on
• NewYour practice type is now yours to change: set it during setup or any time from Settings, without waiting on support
• NewAssign staff to the branches they actually work at. Booking then offers the doctors who are really there, and people see the branch they belong to rather than all of them
• NewPrice a service differently per branch, or mark it as not offered there — branches with no override simply follow the clinic price
• NewDepartments are no longer reserved for hospitals. Any multi-location clinic can switch them on to group staff and services by unit
• ImprovedThe app now speaks your practice’s language: a physiotherapy clinic sees “Last session” where a general clinic sees “Last visit”, drawn from the specialties you set rather than another switch to flip
• ImprovedSpecialties, modules, plan and branches now answer as one: modules a specialty implies are provisioned for you, and a module you enable records the specialty behind it
• FixThe module settings page no longer lists switches for capabilities that have nothing behind them yet, and hospital-only modules can no longer be turned on for an ordinary clinic

v2026.08.23

August 23, 2026

• ImprovedReferrals now move through their steps in order: once accepted or declined, a referral stays put, so two doctors can no longer act on the same referral at cross purposes
• ImprovedPhysical therapy plans respect their lifecycle — a plan can no longer be approved twice, discharged before it ever started, or quietly reopened after completion
• FixEnding an already-expired sponsorship no longer writes a second end over the first — the record now shows exactly what happened, once
• FixThe retry button in the e-invoicing queue now appears only where a retry makes sense — rejected or failed submissions. Invoices ZATCA already accepted can no longer be sent a second time by mistake
• ImprovedFollow-up appointments can only be booked from visits that have actually started or finished, keeping the link between a visit and its follow-up trustworthy
• ImprovedPer-branch scheduling overrides now obey the same rules as the clinic-wide settings — buffer between appointments tops out at one hour, and default visit lengths come from the same proven presets — so every branch schedule behaves consistently

v2026.08.22

August 22, 2026

• ImprovedScheduled work — reminders, follow-ups, nightly backups, recurring expenses, treasury sweeps and the rest — now runs on the server that owns your data rather than the one that draws your screens. Nothing changes in what you see; the jobs are simply harder to knock off schedule
• FixScheduled data-retention cleanups were failing every run, so records past their retention period were never removed. The cleanup runs again on schedule
• FixSome "already exists" messages had become generic. Booking a slot a doctor already has, registering a national ID that is already on file, reusing an invoice number, or adding a staff member twice each say exactly what clashed again, instead of "a record with these values already exists"
• NewPhysical therapy home exercise programs can now be printed as a patient handout — every exercise with its sets, repetitions, hold time and weekly frequency, the therapist's instructions and notes, and a short safety reminder. It prints in the language you are using, right-to-left in Arabic

v2026.08.21

August 21, 2026

• FixA patient's outstanding balance on their profile was too low whenever a refund had been issued against one of their invoices. Refunds are now subtracted once, not added back, so the figure matches the invoice itself
• FixThe accounts-receivable ageing report left refunds out of its calculation, so overdue totals read lower than they really were and disagreed with the invoice screen. Both now show the same balance
• FixPatient age is now calculated the same way everywhere. The medical-record and consultation screens previously used an approximation that could be a year off for older patients and disagreed with the patient's own profile

v2026.08.19

August 19, 2026

• NewPatients can now finish setting up their portal account from the invite link your clinic sends them — set a password once, then sign in to see appointments, prescriptions and invoices online
• FixThe public queue-tracking and waiting-room display pages no longer ask patients and visitors to sign in — they open directly, as intended
• ImprovedQueue analytics can now be downloaded as a formatted Excel workbook or a print-ready PDF report, alongside the existing CSV and JSON exports

v2026.08.15

August 15, 2026

• FixRegistering a new patient works again — clinics that had grown past 9,999 patient files were being told the record already exists, whether they registered from the patient form or from walk-in check-in
• FixInvoice, quotation, and insurance claim numbers now keep counting correctly instead of stalling once a clinic reaches the end of a numbering run
• NewEnterprise-plan admins can now check that their audit trail has not been altered, right from the Reports audit tab

v2026.08.14

August 14, 2026

• ImprovedReception stays fast no matter how many patients you have — the patient picker in walk-in registration and quick booking now searches your records as you type instead of loading every patient at once, so the window opens instantly and the list no longer stutters

v2026.08.06

August 6, 2026

• NewInvite a patient to use the patient app — from the patient's profile, generate a one-time signup link so they can set a password and book appointments or view their records themselves

v2026.08.05

August 5, 2026

• FixDoctors can open their own commission preview again — checking what you earned over a period no longer stops with a permissions error
• ImprovedWhen fine-tuning a staff member's permissions, you can now limit one to their own staff record — so a doctor sees their own commissions without seeing the whole clinic's

v2026.06.13

June 13, 2026

• NewLet a charity, church, or employer cover part of a patient's bill — add a sponsor, set how much they pay (a percentage, a fixed amount, or the full balance) per visit or as an ongoing arrangement, then track and settle what each sponsor still owes you
• NewRecord why a fee was waived or discounted — choose a reason (courtesy, staff or family, financial hardship, and more) and capture who approved it, so every waiver is categorized in your finances instead of an unexplained discount

v2026.06.12

June 12, 2026

• ImprovedTidy up your treasury — archive bank, cash, or safe accounts you no longer use to hide them from the list, or permanently delete ones added by mistake

v2026.06.11

June 11, 2026

• NewBuild your own consent and intake forms — design forms from a field palette, capture the patient’s signature on screen, and download a signed PDF; consent forms can be made required before surgery is scheduled
• NewSee a patient’s whole history on one timeline — every visit, consultation, prescription, lab order, invoice, and file in one chronological view you can filter
• NewKnow who actually pays — a payer-analytics report splits collected revenue by insurance vs self-pay, new vs returning patients, and this year vs last
• NewVerify insurance coverage and submit claims electronically — connect to Saudi NPHIES or Egyptian payers to check a patient’s eligibility in seconds and send claims straight from the clinic
• NewKeep a controlled-substance register — log every receipt, dispense, and disposal of scheduled drugs with a running balance, witness, and full audit trail
• NewTrack staff licenses and certifications with expiry dates — get a clear warning when a credential is about to lapse or has already expired
• ImprovedData-retention policies can now de-identify archived patients instead of deleting them — keep your statistics and financial history while removing personal details

v2026.06.10

June 10, 2026

• NewProtect your account with two-factor authentication — sign in with a one-time code from your authenticator app, plus backup codes if you lose your device

v2026.06.09

June 9, 2026

• NewTell us your clinic’s specialties when you set it up — the matching tools switch on automatically and your clinic profile shows what you practice
• NewSell physical-therapy session packages and bill the whole course in a single invoice
• NewBook a patient’s full course of recurring therapy sessions in one step
• NewSee each patient’s recovery at a glance — pain trends, goals met, and outcome measures over time
• ImprovedStart a consultation while another is open — pause the current one in a tap and pick it back up later
• ImprovedChoose exactly when appointment reminders are sent — set your own reminder times per clinic
• ImprovedEdit a plan of care, session note, or home-exercise program after it’s created

v2026.06.08

June 8, 2026

• NewTry the whole product instantly with a live demo account — explore a fully-loaded clinic, no signup or credit card needed

v2026.05

May 30, 2026

• NewTrack which marketing channels bring in patients — with cost-per-patient and return-on-investment
• NewRefund a payment in full or in part, or credit it to the patient’s balance
• NewRecord itemized and recurring expenses so monthly bills post themselves
• NewStaff can clock in from their phone with a location check — visits outside the clinic are flagged for review
• ImprovedMedicine expiry alerts now use a window you choose, with an at-a-glance “expiring soon” list
• ImprovedFilters now live in the page link — bookmark or share a filtered view
• ImprovedCollapse the sidebar to icons; it expands on hover when you need it
• NewNew physical therapy module — treatment plans, home exercise programs, and progress tracking
• NewPick only the features your clinic needs, and add more anytime
• NewMessage patients on WhatsApp and send automatic appointment reminders
• ImprovedFaster and more secure sign-in
• ImprovedStronger privacy safeguards keeping each clinic’s data fully separate

v2026.04

April 15, 2026

• NewQuotations — create quotes and convert to invoices in one click
• NewZATCA Phase 2 e-invoicing end-to-end integration

v2026.03

March 20, 2026

• NewCompensation workflow: draft → review → approve → pay
• NewAppointment restore and requeue

v2026.02

February 10, 2026

• NewMulti-branch support with branch-level operations
• NewInsurance plans and claims (Level 2)